Never underestimate the power of talking to employees

I held a quality circle with hourly employees (20 in attendance). These employees are employed by a restaurant company in a major city. Here are the results:
Training material must be up to date
Orientations must be up to date
Give us a realistic preview of what the job entails
Managers must be a part of the team
A mentor or designated person should be designated for each new employee
Employees must be recognized as individuals
Managers must say hello
Managers must have the courage to fire those employees that do not do the right things
Put in a bulletin board and post job opportunities, goals, and interesting information
Managers must spend more time developing employees
Managers must communicate with the staff
No reasons given for why we do things
Managers are inconsistent
Managers are unprofessional
Managers must be fair
No one tells us how to move up or what positions are available
Always have to find tools, missing items that I need to do the job.


Notice not one employee asked for more money. Most comments boil down to management or lack thereof. As well as updated training material.
STOP letting your staff down; by doing so you will decrease turnover and remove discontent.