Thursday, August 9, 2007

Effective Communication

Communication:

Being a good communicator requires listening as opposed to waiting for your turn to speak. Listen intently to what people are saying and listen with the intent to understand.

Never forgo basic courtesy. Always say please and or thank you.

Avoid continually relating what is being said to your own experiences. This is self centered and is rarely interesting!

Stop rehearsing - do not think about what you are going to say while someone else is speaking.

Chronic negativity is toxic. Avoid delivering negative messages!

Not listening and ineffective communication:
lowers employee productivity
Results in more mistakes and redundant efforts
Results in high employee turnover

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